Smartabka Smart-da, ul. Półwiejska in Poznań is exploring new technological solutions to improve the work of franchisees. This unique Żabka “connects” with the franchisee and the sellers and “performs” some activities for them.
Flood sensors, which automatically measure temperature in the store, measure energy consumption or contact time with headphones, allow you to focus on customer service and at the same time are planet friendly. After analyzing the results obtained by the store, Żabka will select the most effective solutions and adapt them to more stores in the network. This is another step in the implementation of a franchise-centric strategy, according to which the network creates innovative solutions that help entrepreneurs manage local businesses.
The kaabka Smart project is also in line with Żabka’s Responsibility Strategy, one of the main directions of which is to take care of the natural environment, including achieving climate neutrality by 2025 and increasing the satisfaction of franchisees with the network. Smart technology is energy efficient and significantly improves the franchisee’s performance.
– kaabka is one of the most innovative franchises on the market. We are developing local businesses based on new technologies so that entrepreneurs can easily adapt their businesses to current challenges and better meet customer expectations. The new, smart solutions used at Pabka in Poznan support our franchisors in managing their stores, while also being energy efficient. As a result, we optimize costs and become more environmentally friendly, says Adam Manikowski, vice president of the board and managing director of Jabka Polska.
Solutions used in Smartabka Smart
Kaabka Smart “connects” with the franchisee and sellers and “performs” some activities for them. Thanks to the headphones, store employees receive messages about possible malfunctions of refrigeration equipment and the need to protect goods, or situations that require human intervention, such as the lack of coffee in a sausage roll or coffee machine and the need to clean these devices. This solution guarantees the full availability of the offer to the customer and prolongs the life of the devices in the store through proper maintenance and operation.
Thanks to the temperature measurement, you can easily adjust the temperature in the store to the current weather conditions, and the ability to create reports for Sanepid will significantly ease the franchisee. Measuring energy consumption allows you to check the correct operation of devices and look for more efficient ways to optimize energy consumption and management in the store. Flood sensors detect faults in the refrigeration equipment, the system will automatically inform the service, which guarantees a faster response time of the service team, allows you to check its effectiveness online, resulting in reduced costs and store downtime. An important goal of the Smart Network project is to increase the security of franchisees and retailers. Vision system in front of and inside the store, voice messages in front of the store prevent potential thefts. On the other hand, sensors installed outside will automatically alert the guard.
Franchisee and kaabka Smart are testing employees
– The solutions used in the store significantly improve its management and allow us to focus on the work we do best, ie sales and customer service. It’s important to build good, local relationships with our customers, says Martha Tołwińska, the store’s franchisee. Półwiejska in Poznan.
The smart technology is being tested by employees of the franchisee and the store located at ul. Półwiejska in Poznan. This includes, based on their feedback and suggestions for changes, the next phase of the test will select solutions that will be adopted at a larger number of facilities.
Other advanced technology tools
Żabka already provides franchisees with advanced technological tools, such as the Cyberstore program, which allows you to manage the store from a smartphone or self-service cash registers. To further increase the security of operations in the market, kaabka also introduced a new collective insurance for franchisees as the first chain in Poland. Polisa na biznes is a unique initiative that aims to minimize the risk of business failure as part of your business – it allows you to cover possible financial losses when the partnership is terminated.
Żabka Polska Sp. z oo is the owner of the fastest growing chain of stores in Poland and one of the most dynamic formats in the world, opening more than 4,000 new stores in 2016-2021. About 15.5 million Polish consumers live no more than 500 meters from the nearest Zabka. As part of its accountability strategy, kaabka is committed to good nutrition, sustainable livelihood services, entrepreneurship development, a culture of diversity and inclusive organization, corporate governance, as well as decarbonization and turnover. More information about Żabka Polska: www.zabka.pl. Transition to Liability Report for 2020: https://raportodpowiedzialnosci.zabka.pl/